Customer Success Representative

ShipHero Fulfillment

What We Do:

As a Customer Service Representative (CSR), you are responsible for providing frontline service to our global customers. You play a vital role as a company ambassador and your daily communication defines our customers’ opinions about ShipHero Fulfillment. CSRs help our customers through email, chat, and phone calls. Excellent customer experience, the ability to perceive what customers need, and clear communication are your top priorities.

This is a remote position with regular communication using video chat and Slack.

Key Responsibilities

  • Work as part of a team toward a common goal of providing 5-star service
  • Promptly respond and assist customers with valuable information
  • Answer and coordinate time-sensitive requests
  • Communicate timely with customers through issues to resolution

The Best Applicants Have:

  • Excellent written and verbal communication skills
  • Ability to juggle time sensitive requests
  • Thrive in a fast-paced environment
  • Desire to become FaaS expert

About ShipHero

We are ShipHero (https://shiphero.com). We have built a software platform entrusted by hundreds of eCommerce companies, large and small to run their eCommerce operations. Many of our customers sell on Shopify and/or Amazon. We’re driven to help our customers grow their businesses, by providing a platform that solves complex problems, and is engineered to be reliable and fast. We are obsessed with building great technology that is beautiful and easy to use. Our culture also reflects our ethos and belief that by bringing passionate, talented, and great people together - you can do great things. We are looking for people who are passionate about technology and helping people solve problems.


Additional Job Details

  • Communication method(s) used: Email, Phone, Chat
  • Job Duties: Answer incoming customer inquiries, Collaborate with management teams to stay updated on new products, services, and policies, Engage with clients in a friendly and professional manner while actively listening to their concerns, offer support and solutions to customers in accordance with the company's customer service policies
  • This Job Is Ideal for Someone Who Is: Dependable -- more reliable than spontaneous, People-oriented -- enjoys interacting with people and working on group projects, Detail-oriented -- would rather focus on the details of work than the bigger picture, Autonomous/Independent -- enjoys working with little direction, high-stress tolerance -- thrives in a high-pressure environment

Company's website: https://shiphero.com/fulfillment/