ShipHero Fulfillment partners with thousands of eCommerce brands to help them scale and profitably grow their business. We offer a robust suite of fulfillment solutions for the brands we serve, including the ability to improve their transit times, shipping costs and deliver an outstanding customer experience. We serve more than 10% of Shopify plus stores globally and have over 100 million packages shipped. With a near perfect accuracy rate in fulfilling orders and orders shipped on time, brands can count on us for pick, pack and shipping services.

ShipHero’s owned and operated growing fulfillment network is powered by our proprietary Warehouse Management Software (WMS) that runs logistics, providing brands with full visibility into orders, inventory levels in real time, and access to advanced analytics, with hundreds of integrations and robust reporting capabilities.

We’ve been ranked #1 in the G2 Momentum Grid® Report for Shipping Software, the world’s largest platform for software reviews and we recently raised $50M+ from a best-in-class investor, Riverwood Capital - our goal is to be #1 in the fulfillment industry. To help us meet our goals, we are looking to hire a Sales Director who shares our core values and has an entrepreneurial mindset.

As a Sales Director, you will be a critical member of the ShipHero Fulfillment Sales Team as you are a key driver of our growth leveraging consultative selling strategies to support brands. This role is solely focused on driving new business by managing and growing client relationships. Working with our Marketing, Client Support, Onboarding, and Product teams, you will own the entire sales cycle from opportunity qualification to closing; including discovery, proposal development and contract negotiation.

You are responsible for understanding a brand's fulfillment needs and determining whether those needs align to the ShipHero Fulfillment solutions. You must understand how to manage a book of business like it’s your own company and to take initiative in leading prospective deals internally.

This individual reports directly to the General Manager. You'll be responsible for building revenue by partnering with high-growth eCommerce brands.

Key Responsibilities

  • Manage the full sales cycle by using a consultative, relationship-driven approach to win new business through sales "hunting" activity. Develop new fulfillment opportunities through outbound sales efforts, managing your sales funnel, and winning deals with enterprise level eCommerce brands
  • Build & execute strategic pipeline plans to generate new business with prospective brands
  • Create and maintain relationships through multiple touch points including calls, emails, on-site visits, and social media
  • Recommend solutions based on potential brand’s needs by using industry knowledge to demonstrate the value of ShipHero’s services
  • Give demos, virtual presentations, or in-person presentations to potential merchants
  • Travel to prospective brand sites on a weekly, monthly, or quarterly basis as needed
  • Participation in industry events such as trade shows and seminars as needed to generate leads
  • Create account-based marketing (ABM) plans in conjunction with the Marketing Team
  • Creation of sales plan for the sales team, and being able to talk about how to hit revenue quota by tactics
  • Expertly guide our prospective clients by becoming a ShipHero fulfillment & software expert
  • Update and maintain data in CRM and other applications on all leads/prospects/contacts/activity, etc. Own your and your team’s forecast and be accountable for providing accurate business updates to our internal business, while keeping activities and deal updates current in our CRM


  • 3+ years of similar experience managing and directing a sales department
  • 7+ years of outbound sales experience & closing large eCommerce logistics deals at a 3PL, fulfillment center, or courier
  • High level of comfort selling complex deals with a mixture of ShipHero fulfillment and software solutions
  • History of meeting or exceeding targets at current and past companies
  • High level of detail, professionalism and follow-through/ follow-up
  • Must be a team player, willing collaborator, and courteous
  • University degrees are not required - curiosity, self-driven learning, passion and self-management are important though
  • The ability to independently curate and manage a sales funnel within our CRM
  • The ability to be a problem solver for prospects
  • Someone that understands eCommerce platforms, eCommerce brands and their needs
  • Nice to have: Excel and PowerPoint skills (or Google Sheets / Google Slides)
  • Experience working in a CRM, such as Salesforce, HubSpot, or other related applications
  • Past relationships and network
  • Excellent verbal and written communication skills to be able to interact with technical and business counterparts both within and outside the company
  • Passionate commitment to lifelong learning
  • A great teammate and co-worker who understands how important teamwork is.

Success Metrics

  1. Achieves assigned sales quota.
  2. Meets assigned expectations for profitability.


  • 3 weeks of PTO + holidays.
  • Conference days don't count against your PTO days, we want you to stay up-to-date.
  • Mandatory fun time. We mean it. Work-life balance in spades.
  • Comprehensive commission program
  • Full benefit package
  • Car allowance

Our Culture:

Our culture reflects our founder’s belief that by bringing empathetic, talented and great people together - you can be empowered to do great things. We’re driven to help our customers grow their businesses by providing solutions that solve complex problems, continually engineered to be secure, reliable and fast. Our core values are more than words on a page, they are the foundation for how we interact with co-workers and their families, clients, partners and vendors.

Our Core Values:

  1. Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, do what’s right, even when no one is watching.
  2. Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
  3. Have Fun & Be Bold - We support work life balance and have fun while being our bold and authentic selves.
  4. Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.