At ShipHero we make it easy to manage eCommerce logistics in more ways than one. Our proprietary Warehouse Management Software (WMS) allows our customers to run an efficient warehouse and fulfill customer orders quickly and accurately. Our fulfillment division operates our own warehouses providing fulfillment services for brands across the US and Canada.
We want to put this great technology in the hands of more brands, retailers, and 3PLs to help them grow. As our growth continues, we are looking for an experienced Implementation Specialist to join our team.
As Integration Specialist, you are responsible for managing concurrent efficient and successful implementations of the integration between our ShipHero WMS and the clients NetSuite ERP. This role requires strong customer communication and collaboration skills combined with a technical acumen around NetSuite.
Responsibilities
- Act as a strategic and trustworthy partner between the client and ShipHero during the onboarding process.
- Drive the entire integration process from requirement gathering to go-live support
- Set and manage priorities for multiple projects simultaneously
- Assessing client needs and business processes to determine the best implementation strategy for ShipHero WMS with NetSuite.
- Customizing and configuring solutions to align with the client's business requirements and goals.
- Facilitating effective communication between client stakeholders and the internal technical team.
- Conducting regular check-ins with clients to monitor implementation progress and address any concerns.
- Documenting processes and creating materials that help clients understand and use the ShipHero SuiteApp.
- Collaborating with engineering, sales and onboarding team to ensure successful execution
- Gathering client feedback post-implementation to inform future enhancements and support.
- Demonstrate the ability to lead and guide internal teams, including engineering and onboarding, to deliver according to plan
- Lead client discussions on implementation and/or project activities
- Proactively reach out to clients & decision makers to manage expectations and drive accountability
What You Need To Succeed
- Min 3+ years SaaS-focused project management and/or consulting experience
- Strong technical knowledge of NetSuite
- Excellent communication skills
- Strong organization and planning skills
- Excellent problem-solving and analytical skills, with a detail-oriented approach.
- Experience in WMS, logistics or technology preferred
Perks:
- Company provided equipment you need to be happy at your job.
- PTO + holidays.
- Mandatory fun time. We mean it. Work-life balance in spades.
- Robust benefit offerings include Health, Dental, Vision, Life, Accident, Short Term Disability and Critical Illness (availability dependent on location)
Our Core Values:
- Do the right thing - Our employees are held to the highest standards. We act with integrity and honesty, embrace accountability, and do what’s right, even when no one is watching.
- Tenacity - We take a relentless approach in our business: We show up expecting to win every day, obsess about serving our clients and employees, and are driven by results.
- Have Fun & Be Bold - We support work-life balance and have fun while being our bold and authentic selves.
- Scrappiness - We do more with less. We are scrappy, determined, resourceful, and relentless in delivering results.
ShipHero would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.
Ship Hero is committed to a diverse and inclusive workplace. ShipHero is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team Human Resources