Position Overview:
ShipHero is seeking an Implementation Manager to lead the deployment of our innovative warehouse management solution. In this role, you will collaborate closely with clients to understand their unique needs, manage the end-to-end implementation process, and ensure seamless adoption of our platform. The ideal candidate is a skilled project manager with a strong understanding of warehouse and fulfillment operations, exceptional problem-solving abilities, and a passion for customer success.
Key Responsibilities:
- Project Leadership:
- Lead the complete implementation lifecycle of ShipHero’s warehouse management solution, from project kickoff through post-launch support.
- Develop and manage project plans, timelines, and resources to ensure timely delivery.
- Client Collaboration:
- Partner with clients to understand their business requirements, workflows, and operational challenges.
- Customize ShipHero’s solutions to meet specific client needs and industry best practices.
- System Configuration and Testing:
- Configure ShipHero’s platform to align with customer requirements.
- Conduct rigorous testing and document solutions to ensure system readiness.
- Training and Enablement:
- Deliver engaging training sessions to empower end users with the knowledge and skills to effectively use ShipHero’s platform and features.
- Issue Resolution:
- Identify and resolve implementation challenges to ensure a smooth go-live experience.
- Provide hands-on support during hypercare as clients scale their operations.
- Stakeholder Communication:
- Maintain clear communication with clients and internal teams, providing updates on project status, risks, and deliverables.
- Expert Guidance:
- Act as a Subject Matter Expert (SME) on warehouse and fulfillment management best practices for both clients and internal teams.
- Process Improvement:
- Continuously refine implementation processes and contribute to the development of best practices for future deployments.
Qualifications:
- Proven experience in implementation management, project management, or a similar role within SaaS, logistics, or warehouse management industries.
- Strong understanding of warehouse operations and fulfillment workflows.
- Exceptional organizational skills with the ability to manage multiple projects and priorities.
- Excellent problem-solving and troubleshooting abilities.
- Strong interpersonal and communication skills, with the ability to build trust and rapport with clients and teams.
- Experience with software configuration, testing, and deployment is a plus.
- Familiarity with ShipHero or similar WMS platforms is an advantage.
Why Join ShipHero?
At ShipHero, we are revolutionizing warehouse and fulfillment management with cutting-edge technology. Join a dynamic team that values innovation, customer success, and continuous improvement. As an Implementation Manager, you will have the opportunity to directly impact the success of our clients and contribute to the growth of ShipHero’s solutions.
ShipHero/LVK would like to thank all applicants for their interest; however, only those selected for an interview will be contacted.
ShipHero/LVK is committed to a diverse and inclusive workplace. ShipHero/LVK is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age or any other characteristic protected by law. We are committed to providing employment accommodation in accordance with the law. If you require accommodations due to a disability at any stage of our hiring process, please notify our Human Resources Team.